Qmed Asia (formerly QueueMed)

Qmed Asia’s Story

Qmed Asia (formerly QueueMed) is a healthcare technology startup founded in 2019 by a group of doctors and engineers, to assist both public & private healthcare providers with their digital health transformation.

Our initial focus was to address the problem of long queues in hospitals, which the founder, Dr Kev Lim, experienced himself when he brought his daughter for follow-up. Further worth noting, patients’ experience in hospitals was seemingly unpleasant with the unnecessary extensive waiting time. Passionate about healthcare, together with Dr. Tai Tzyy Jiun and Nic Tai, we took matters into our own hands and decided to tackle the issues patients face at hospitals for good.

Since implementing our online appointment system and mobile queue solutions in clinics and hospitals, we have received overflowing support and positive feedback both from the public and healthcare providers. It wasn’t long before we realised there was much to do for the healthcare industry in Malaysia after receiving numerous requests and demands from our users (healthcare providers). We made it our mission to roll out more comprehensive modules that would significantly impact the healthcare industry.

Today, Qmed Asia serves as an all-in-one healthcare companion for both healthcare providers and patients. Healthcare providers can swiftly implement various digital health modules to improve their operation efficiency and provide value-based care for their patients. Patients get to enjoy a comprehensive range of online-to-offline healthcare services, including appointment booking and online queueing to nearby healthcare facilities, having a doctor or nurse come to their home, video consultations with doctors, and remote patient monitoring solutions.

We strongly believe that the future of healthcare is digital, and we are committed in making quality healthcare accessible, affordable, and accountable in collaboration with our partner healthcare providers.

Our Values

At Qmed Asia, we have and always will be passionate about healthcare. We are passionate about being the trusted partner for healthcare providers to deliver solutions that make healthcare better, easier and more cost-effective. Healthcare is evolving faster than ever, and we are passionate about impacting people’s health and improving lives by delivering healthcare uniquely via technological innovation. Besides, we also always stay true to our core values of QMED (Quality healthcare technology provider, Motivation drives productivity, Empowering ownership and Dynamic business strategies).

What We Are Trying To Solve

We are tackling a complex issue with healthcare quality, affordability and accessibility.

Overcrowding and Long Waits at Healthcare Centres

It is no secret that healthcare appointments typically involve a long wait in a crowded hallway, especially in public hospitals and clinics where demand far outstrips supply. 66% of respondents in a survey conducted by the Malay Mail claimed to have waited more than 2 hours to receive treatment at local hospitals, which made some of them late for work or other appointments. Over time, it has led to more problems for patients and healthcare providers alike.

Increased Healthcare Costs in Malaysia

The 2019 Annual Report of Bank Negara Malaysia (BNM) indicated that Malaysia's healthcare costs are among the highest in South East Asia and are growing faster than the world average. Healthcare costs have increased by double digits over the last three years (15.3 percent in 2018, 16.1 percent in 2019, and 14 percent in 2020), and this trend is predicted to continue to grow further, forcing B40 and M40 consumers to squeeze even more money out of their already limited budgets to cover unavoidable medical emergencies.

Lack of Adequate Health Infrastructure in Rural Areas

Nearly half of clinics in rural East Malaysia are now operating without a doctor, according to a 2019 analysis from the Galen Center for Health and Social Policy. Residents rely on Flying Doctor Services, when doctors are flown in to treat remote communities no more than once a month. In actuality, this implies that rural dwellers are rendered powerless if they become ill while the medical team is not accessible most of the times.